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Innovaya offers three service plans as follows,
each designed to suit different business requirements:
Dependable Start
As a new Innovaya software customer, you are guaranteed a quick,
easy start on your first projects using the software. The Dependable
Start plan is absolutely free for 30 days starting from
the date of purchase, and it offers the best level of supports
from Innovaya’s
technical experts. This service includes:
- Free telephone support
- Free e-mail support
- Free web-based real-time interactive support
- Free software patches if needed
- Free software alerts and notices
After the 30 day period, most users will be comfortable
using Innovaya software on most of their projects. Customers who
want to maximize
the potential of Innovaya software and gain cutting edge competitiveness
on every project are encouraged to consider subscribing to either
Essential Plan or Optimum Plan.
Essential Plan
Building Information Modeling (BIM) is a fast growing technology,
especially in design applications, cost estimating and Innovaya is
constantly improving its solutions. Because of this, it is crucial
for every customer to stay current with the latest software applications.
This ensures that our customers continually maintain their competitiveness
in the market. The Essential Plan is specifically designed for seasoned
customers who do not need a lot of technical support, yet want to
stay updated with the technologies they use. The Essential
Plan services
include:
- Free software upgrades
- Free software patches if needed
- Free software alerts and notices
- Access to telephone support
- Access to web-based real-time interactive support
Customers who want to receive full support from
Innovaya, and at the same time, stay current with the cutting edge
technologies that
Innovaya offers may prefer our Optimum Plan.
Optimum
Plan
In addition to the benefits offered in the Essential
Plan, the
Optimum Plan provides complete and unlimited
services from the best Innovaya support experts. This plan
maximizes
the overall value of your
investment in Innovaya technologies as well as technologies used
in the relevant business practice such as design and cost estimating
software like Sage Timberline Estimating. With this plan, the
customers are ensured
of gaining the ultimate advantages of the entire integrated business
process involving design, modeling, quantification, cost estimating
and reporting. The Optimum Plan includes:
- Free telephone support
- Free email support
- Free web-based real-time interactive support
- Free software upgrades
- Free software patches if needed
- Free software alerts and notices
- Discounts on using all Innovaya training and consultancy services
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